About

Booking Terms & Cancellation

These terms explain how booking with Xplore works. Please read them before sending a request.

Last updated: October 2026

Requests and confirmation

  • Sending a request is not a confirmed booking.
  • Your booking is confirmed only after our team approves it and sends you a payment link.
  • Prices marked “Request quote” are set per trip. You accept the final price before you pay.

Payment

  • Payment is due after confirmation, using the details on your private payment link.
  • Upload your proof of payment on that page, or send it to us on WhatsApp.
  • You receive a receipt once we record your payment.

Changes

  • Message us on WhatsApp as early as possible to change a date, time or group size.
  • Changes depend on availability and may change the price.

Cancellations and refunds

  • Refunds depend on how close to the trip you cancel and on costs already paid to partners such as hotels and parks.
  • Our team confirms the refund amount with you in writing before processing it.
  • If we cancel because of weather or safety, we offer a new date or a full refund.

Safety and conduct

  • Follow guide and captain instructions at all times.
  • Tell us about health conditions, allergies or accessibility needs when you book.